You start from either our homepage, or from our calendar. Click the course / date of interest, and the process begins.

The location of the Audio (phone) and Video (internet access) for the 'live' presentation is considered the 'room' or 'location'.

As described in the "What is a location / room", the room / location is defined by the phone / internet access. If you are accessing from 2 (two) different phones, and internet browsers, that would be considered 2 (two) different rooms / locations - regardless of the "physical" building.

Your institution has purchased an annual membership that includes a pool of 'connections' that can be redeemed for Webcasts, Credit Colleges, Session recordings or Self Guided coursework. Below are examples.

• Enrollment in a single live online 90-minute webcast (e.g., Not For Profits) represents the use of one connection.
• Enrollment in an 8-session Credit College (e.g., Commercial Business) represents the use of eight connections.
• Enrollment in one recorded session, active for 30 days, represents the use of one connection.
• Enrollment in one self-guided course (e.g., Credit Curriculum Level II: Business Cash Flow) for one individual represents one connection.

For each live online session, a connection represents one phone line and one internet connection (or one phone line or one internet connection). For each connection, you may have as many in the room as you wish.

Yes, all of our sessions are recorded. Each represents an archived version of a prior session. Except for the questions we received, the content is the same. Questions and answers from all prior sessions for the recorded topic are available on our blog.

Recordings last for 30 days from initial access.

Yes, you can back up and restart each recording.

Login to your account and select Add Recording from the MyCourses page.

Contact our support group by email (support@shockproof.com) or by phone (1.866.237.7228